By Renaud Anjoran in 'Quality Inspection Blog'
I got an interesting question from reader. One aspect of the products he received from his Chinese supplier is not up to his quality standard, but his sales team insisted to place the goods on the market anyway. How to push the factory to improve product quality for upcoming repeat orders?
I don’t have any good response to your question. It happens all the time, and different purchasers resort to different strategies.
First, I should point out that an inspection during production (when only 10-20% of products are finished) on the next production run can tell you whether there is improvement. Then it is up to you to put pressure on your supplier to do what is necessary.
And, in case you catch a problem before shipment, you can ask the factory to sort and repair the goods. That’s only possible if you are not in a big hurry, though.
Second, here are a few reactions that I observed (in case the factory does not respect the buyer’s quality standard but production is accepted anyway), and what I think of them:
Keeping your quality standards up with a given factory is one of the hardest things in China. It might mean taking some hits in the short-term. But it is well worth it. A good factory that respects your requirements is very, very valuable. Switching suppliers regularly is actually quite costly…