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Received defective product after payment, with no intention to honor warranty

by Mike Bellamy in 'China Sourcing Information Center'

I have a problem with a Chinese producer – Shenzhen Smaipled Lighting Co., Ltd. They sent me defective LED lamps after the prepayment. They haven’t answered my e-mails, and they don’t have the intention to replace the defective goods; nor will they respect the warranty. What can I do, in your opinion? I try to improve the credibility of Chinese producers, here in Poland, but with such attitudes of some of the suppliers, it’s very difficult.

ANSWER:

I am sorry to hear of your problems but I thank you for writing.

Could you give me the web address of this company so that I could list it on my blacklist of under-performing suppliers and help other buyers avoid this company?

Unfortunately, the situation you describe is not uncommon- factory ships low quality goods, then disappears rather than deal with the problem. The good news is that you have options, even if you are on the other side of the world. I would like to direct you to two recent articles on have written which explain your legal and strategic options to get your money back.

  1. Resolving a dispute: Demand letters and legal options
  2. “They took the money and ran!”

After you have read the two articles, if you would like to be introduced to an English speaking Lawyer in China, I would be happy to make an introduction to the lawyer who has helped me in similar situations.

I have also included my co-worker Mr. Whit Kelly at PassageMaker in on this conversation. He has been in similar situations as you describe above and if you need support to find a better supplier on your next order, please keep Whit in mind.

Please let me know how this situation works out for you.

Follow-Up Conversations

I will send you full contact data of this company and case background so you may post to the supplier black list. But I think it’s nonsense spend additional money for the lawyer. I try to contact Commercial Division of Chinese Embassy in Poland. I doubt if both activities will be successful, but I hope your blacklist will be more effective. Similarly, I’ll try to give information to each potential importer that it isn’t solid partner in China. But in my opinion you and the authorities should be interested in elimination of such “business” because they create and confirm bad opinion about the quality of Chinese products.

Thank you for your speedy reply. I fully agree with you that it is in everybody’s interest to try to eliminate these bad apples that give sourcing a bad name. I wish you luck with the Chinese embassy in Poland. Let me know how it works out.

  1. I will post this information to the supplier black list. Thanks for your support.
  2. BTW, did you do any type of due diligence audit or product inspection before making the payments? It’s an inexpensive way to protect yourself next time. www.AsiaQualityFocus.com is the company I used.
  3. A few years ago I would agree 100% with your comment “I think it’s nonsense spend additional money for the lawyer” but these days I have been working with a small/ friendly law firm in Guangzhou called www.Chibridge.net and they charge a small upfront fee, but their main compensation only happens once they are successful in getting funds returned to you. I have included their managing partner, Mrs. Sophie Mao in this email in case you would like to learn more.

Hope the 2012 year of the dragon brings more positive sourcing results to you and your business. Thanks for your comments and questions!

Wishing you successful China sourcing!


Answer written by Mike Bellamy, an Advisory Board Member & Featured Blogger at the not-for-profit China Sourcing Information Center. Mike is also the author of "The Essential Reference Guide to China Sourcing" and founder of PassageMaker Sourcing Solutions.

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