Global Sources
Ready to import from China? Find verified suppliers on Global Sources.
Share / Recommend:

ABC = Another Bad Container

by Mike Bellamy in 'China Sourcing Information Center'

I have started to do business with China without any problems, but here is the first…

I am re-selling led displays for advertising and one of my order came damaged. I want to return the display to China like they said I could do, but now they tell me that their custom taxes are making impossible to make the entry for repair. What I can do in this case?  I have all information even photos and name of the owner, please help! thanks


Sorry to hear about this problem. Can it be shown that the damage occurred during shipping?  Unless there is clear damage during shipping, the shippers will not take responsibility for quality issues and the supplier is the entity you should contact to seek compensation.

I have a couple of ideas for you.

Next time around, please utilize an inspection agency.  For a few 100 USD they will visit the supplier and inspect the goods before it ships out of China and before you pay the final payment.  This affordable step would have prevented the problem you describe above. I would be happy to introduce the inspection agents I use if you want a recommendation. Please advise.

But let’s address the current problem.  I see two options:

Option One

If you desire to issue a demand letter and explore your court options, then I think English speaking Chinese lawyers at would be a good fit as I use them for this kind of support.

Option Two

On the other hand, if you would like to try mediation before going to court, Matt of Southern Perspectives SZ at would be a good resource for you to know.

Let me know your desired next step and I will be happy to make introductions.

Looking forward to being of service.

BTW, you may have already seen them before, but if not, here are some blog posts and articles that may be of interest to you:

How does one actually return defective product back to China?

Resolving a dispute: Demand letters and legal options

“They took the money and ran!”

learn from this foreigner buyer’s experience with Chinese courts

Product liability

China’s Legal System

Best wishes on your sourcing program.


Answer written by Mike Bellamy, an Advisory Board Member & Featured Blogger at the not-for-profit China Sourcing Information Center. Mike is also the author of "The Essential Reference Guide to China Sourcing" and founder of PassageMaker Sourcing Solutions.




Add comment

Security code

Stay Connected

Get Import from China Headlines by E-mail

Attend the Global Sources Summit

  • For online & Amazon sellers
  • Interactive training led by sourcing & Amazon experts
  • Learn how to source profitably, avoid pitfalls
  • April 17 - 19, 2017 in Hong Kong
  • Co-located with Mobile Electronics and
    Gifts & Home shows

Learn More

Join the Smart China Sourcing Facebook Group
  • Connect with other buyers
  • Ask questions
  • Get advice from experts

Join Group

Join Global Sources on Facebook

Be our fan now for the latest sourcing news, practical sourcing guides and expert advice.

Follow Global Sources on Twitter

We'll keep you updated with tweets on sourcing news, trade resources & more.

Connector Manufacturers From Global Sources

Global Sources - New Products from DVI Connector Manufacturers