by Asia Quality Focus team
The pre-shipment inspection is the last chance for the buyer to detect defects and identify unacceptable quality before the shipping of the goods. What to do after a failed inspection? Buyers can reject lots before they are shipped but there are other alternatives to take into consideration.
There are various answers to the question, what to do after a failed inspection. Essentially there are five options to choose from:
Most buyers ask their vendor to rework or replace faulty goods even though it delays the shipment. The vendor usually agrees on it. Afterwards the buyer has two choices:
For the re-inspection (usually paid by the supplier), the standard pre-shipment inspection protocol is used to give another general overview of the quality of the goods. Most third party inspection companies send another inspector, different from the previous inspection. This method identifies all kinds of defects and confirms whether or not the rejected defect(s) have disappeared.
As a matter of fact, by reworking the goods, there is always the risk that new defects appear, only the pre-shipment inspection will allow those to be identified.
It is possible to request a third party inspection company to sort the defects when only 1, 2 or 3 defect types caused the inspection to fail. As it focuses on few defects only, a much higher quantity of goods can be inspected within the same amount of time, ensuring a higher representativeness of the sample. It gives a better idea of the importance of those defects within the overall order. Moreover, the buyer has two choices:
The defect sorting is an alternative option of the reworking of the goods, however both options are complementary and can be combined.
And you: what do you do after a failed inspection?
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